General Policy
All subscription fees paid to Rigmatix (operated by KeeWee Brands LLC) are non-refundable as a general rule. By subscribing, you acknowledge and agree to this policy. We offer a free 3-day trial so you can evaluate the platform before committing to a paid subscription.
Exceptions (At Company Discretion)
Refunds may be considered only under the following extraordinary circumstances, and solely at the discretion of KeeWee Brands LLC:
- Extended Service Outage: The platform was completely unavailable for 72+ consecutive hours due to an issue on our end (not third-party services, internet providers, or your own infrastructure).
- Verified Duplicate Charges: You were charged twice for the same billing period due to a system error, verified by our billing team.
- Unauthorized Charges: Charges resulting from a verified security breach originating from our systems (not from compromised user credentials).
What Is NOT Eligible for Refund
- Failure to cancel before your billing cycle renews.
- Dissatisfaction with features, design changes, or product direction.
- Unused time on your subscription (partial month/year).
- Downgrading to a lower tier mid-cycle.
- Account suspension or termination due to Terms of Service violations.
- Changes in your business needs or circumstances.
- Third-party service outages (Stripe, hosting providers, etc.).
How to Request a Refund
- Email info@keeweebrands.com with subject line "Refund Request."
- Include your account email, the charge amount, charge date, and detailed reason for the request.
- Requests must be submitted within 14 days of the charge in question.
- Our team will review and respond within 5 business days.
Refund Method
Approved refunds may be issued as:
- Account credit (applied to future billing cycles), OR
- Original payment method (at Company's discretion).
The method of refund is determined solely by KeeWee Brands LLC.
Cancellation
You may cancel your subscription at any time through Settings → Billing or by contacting support. Cancellation takes effect at the end of your current billing period. You will retain access to all features until that date. No partial refunds are provided for unused time.